Terms & Conditions

Last updated: May 20, 2026

1. Acceptance of Terms

By accessing and using the Arabian Sand Dunes website and services, you accept and agree to be bound by these Terms & Conditions. If you do not agree with these Terms & Conditions, we kindly request that you refrain from using our services.

2. Services

Arabian Sand Dunes provides travel and tour services in Qatar, including but limited to:

  • City Tours – Explore Doha’s modern architecture, cultural landmarks, and vibrant neighborhoods.
  • Heritage & Cultural Tours – Discover Qatar’s rich history, traditional souqs, museums, and cultural attractions.
  • Discovery & Activity Tours – Participate in interactive experiences, workshops, and hands-on activities.
  • Desert Safaris – Experience 4WD excursions, dune activities, camel rides, and desert camping.
  • Theme Parks – Enjoy family-friendly entertainment, rides, and attractions at selected theme parks.

3. Booking and Payment

3.1 Booking All bookings are subject to availability. While we make every effort to accommodate all requests, Arabian Sand Dunes reserves the right to decline a booking at its discretion.

3.2 Payment Full payment is required at the time of booking unless otherwise specified. Prices may be displayed in USD for reference purposes; however, all payments are processed in QAR.

3.3 Pricing All prices are subject to change without prior notice. The price confirmed at the time of booking shall be considered final.

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

  • Cancellations made 48 hours or more before the scheduled tour: Full refund.
  • Cancellations made between 24 and 48 hours before the scheduled tour: 50% refund.
  • Cancellations made less than 24 hours before the scheduled tour: No refund.

4.2 Cancellation by Arabian Sand Dunes In the event that Arabian Sand Dunes cancels a tour due to circumstances beyond reasonable control, including weather conditions or safety concerns, customers will receive either a full refund or the option to reschedule. Refunds, where applicable, will be processed within 7–14 business days depending on the payment provider.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information at the time of booking.
  • Arriving on time for scheduled tours and activities.
  • Following all safety instructions provided by tour guides and staff.
  • Informing Arabian Sand Dunes of any medical conditions, dietary restrictions, or special requirements prior to participation.
  • Respecting local customs, traditions, and regulations within the State of Qatar.

6. Liability and Insurance

6.1 Limitation of Liability Arabian Sand Dunes shall not be held liable for any injury, loss, accident, delay, inconvenience, or consequential damages arising from the use of its services, except where such liability cannot be excluded under applicable law.

6.2 Insurance Customers are strongly advised to obtain adequate travel insurance covering personal injury, medical expenses, accidents, loss of belongings, and trip cancellations.

6.3 Personal Belongings Customers are solely responsible for their personal belongings. Arabian Sand Dunes accepts no liability for lost, stolen, or damaged personal property during tours or activities.

7. Health and Safety

Participation in tours and activities is undertaken at the customer’s own risk. Certain activities may not be suitable for individuals with specific medical conditions. For safety reasons, pregnant women, individuals with back or heart conditions, and young children may be restricted from participating in selected activities, including desert safari experiences. Customers are encouraged to consult Arabian Sand Dunes prior to booking if they have any health or safety concerns.

8. Changes to Services

Arabian Sand Dunes reserves the right to modify, suspend, substitute, or discontinue any aspect of its services, itineraries, or tour schedules at any time when necessary. Reasonable efforts will be made to notify customers of significant changes in advance whenever possible.

9. Website Usage and Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Arabian Sand Dunes and is protected under applicable copyright and intellectual property laws. Users agree not to:

  • Misuse the website or its content.
  • Attempt unauthorized access to website systems.
  • Introduce malicious software or harmful material.
  • Engage in activities that may disrupt website operations or compromise security.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect your information.

11. Force Majeure

Arabian Sand Dunes shall not be held responsible for delays, cancellations, service interruptions, or failure to perform obligations resulting from events beyond reasonable control, including but not limited to natural disasters, adverse weather conditions, pandemics, government restrictions, transportation disruptions, strikes, or other unforeseen circumstances.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Qatar.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email:info@arabiansanddunes.com

Address:Doha, Qatar

14. Changes to Terms & Conditions

Arabian Sand Dunes reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon posting on this website. Continued use of the website and services following such changes constitutes acceptance of the revised Terms & Conditions.